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The guest journey has changed.

Social media has changed how guests look for information and

how they connect with hotels.

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Hundreds of hotel are using Innaway to help manage their guest experience via social media

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Booking can be easier

3.3 billion people worldwide use Facebook messenger and WhatsApp and many use it to connect with hotels.

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Book within a few steps via messaging booking engine

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Book within a few sentences with an AI powered Chatbot

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Manage frequently asked questions with an AI powered Chatbot

“As a family own hotel, it's hard to hire top sale manager. But now we need that no more, since our sale grew $20,000 last month with simple use of INNAWAY tool.”

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Amenia

Hotel Owner

Paperless
check-in.

Streamline check-in process and capture guest details of bookings from other sources like OTAs.

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Speeds up the check-in process

Send a link or let your guest access the online check-in form in their messaging apps for pre-registration.
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Cuts cost on paper and printing

Everything will be online, including guest’s data, secured on a cloud server so the manager can access anytime.
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Ensure your guest’s safety during Covid.

Creating a safer experience for your guests in the new normal will show that you care, and that impresses them.
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Reduce the hassle of front desk check-in

Guests no longer need to queue and fill in a form at the reception, making it easy for your team to handle group check-in.

Offer In-Stay Services

Facilitate and encourage guests to use in-house services to increase ancillary revenue.

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Guests can access the service menu in messaging apps without downloading an app.

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Manage orders using our internal mobile app to ensure all requests and orders are fulfilled in time.

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Post-Stay Retargeting

Our solution will allow your hotel brand to communicate with your guests pre-stay, in-stay and after-stay.

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Pre-stay

Allowing guests to make reservations and perform online touchless check in.
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In-stay

Let your guests reserve a restaurant table, order in room service, or book a pickup.
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After-stay

Retarget your previous guest with a sponsored message directly in their messaging apps’ inbox.

This is a huge cost savings. And last but certainly not least; this one new change might have had the single greatest environmental impact of any change we’ve ever made.

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Nguyen Hoang

Hotel Owner

It’s time to
change now.

Be where your guests are.

time to change